All Sites/Freshdesk

Freshdesk

freshdesk.com

OperationalLast checked: 1h ago
Response Time111ms
7-Day Uptime100%
30-Day Uptime100%
Incidents (recent)0

7-Day Uptime History

7 days agoNow

About Freshdesk

Freshdesk is a cloud-based customer support platform from Freshworks, offering ticketing, automation, self-service portals, and multi-channel support. It competes with Zendesk and is popular among small to mid-sized businesses for its generous free tier and straightforward pricing. Freshworks went public on NASDAQ in 2021.

Founded2010
CategorySaaS
Scale60,000+ business customers

Common Reasons Freshdesk Goes Down

Even the most reliable services experience downtime. Here are the most common reasons Freshdesk may be unavailable:

  • Multi-tenant infrastructure failures affecting shared environments
  • API gateway saturation from integration and automation overuse
  • Database migration errors during platform version upgrades
  • Webhook delivery failures breaking downstream automation workflows
  • Single sign-on provider outages blocking enterprise user access
  • Data export and reporting infrastructure overload during month-end

When Freshdesk experiences issues, our monitoring detects it within minutes. Subscribe above to get notified instantly.

What to Do When Freshdesk Is Down

1
Check the official status page

Visit Freshdesk's status page for official updates from their engineering team.

2
Confirm it is not just you

This page shows real monitoring data. If Freshdesk appears operational here but is not working for you, the issue may be local to your network, browser, or ISP.

3
Try basic troubleshooting

Clear your browser cache, try a different browser, switch between Wi-Fi and mobile data, or use a VPN to bypass potential regional blocks.

4
Try alternative services

While waiting for Freshdesk to recover, consider using Zendesk, or Intercom.

5
Subscribe for recovery alerts

Use the subscribe form above to get an email the moment Freshdesk comes back online. No need to keep refreshing this page.

How Freshdesk Downtime Affects You

When Freshdesk goes offline, the effects ripple across businesses and users who depend on it:

  • Sales teams lose access to CRM data and cannot update deal pipelines.
  • Customer support queues pile up when ticketing systems go offline.
  • Automated marketing workflows and email sequences stop running.
  • Cross-team project coordination stalls when the shared workspace is unavailable.

Monitoring your own dependencies on services like Freshdesk is essential. Check your website's health score to see how resilient your site is to third-party outages.

Get Notified

Enter your email to receive alerts when Freshdesk goes down or recovers.

Frequently Asked Questions

Is Freshdesk down right now?

Based on our monitoring, Freshdesk is currently UP. Last checked 1 hour ago. This page updates every 5 minutes with real monitoring data from Uptrue's infrastructure.

How often does Freshdesk go down?

In the last 30 days, Freshdesk has experienced 0 incidents with an overall uptime of 100%. Most major services aim for 99.9% uptime or higher. You can subscribe to alerts above to be notified of future outages.

What is Freshdesk's average response time?

Freshdesk's average response time over the last 30 days is 96ms. Response times can vary by region and time of day.

How can I check if Freshdesk is down?

You can check Freshdesk's live status on this page, which is updated every 5 minutes with real monitoring data. You can also subscribe for email alerts to get notified when the status changes.

What should I do when Freshdesk is down?

Check Freshdesk's official status page for updates. You can also try clearing your browser cache, switching networks, or using alternative services. Subscribe to our alerts above to know the moment it comes back online.

Why is my Freshdesk slow today?

Slowness on Freshdesk can be caused by server-side performance issues, heavy traffic, your internet connection, browser extensions, or regional CDN problems. If Freshdesk shows degraded performance on this page, the issue is likely on their end. Try a different browser or device to rule out local causes.

Does Freshdesk downtime affect my SEO?

If your website depends on Freshdesk for critical functionality (such as hosting, CDN, or embedded content), downtime can indirectly affect your SEO. Search engines may penalise your site if it is unreachable due to a third-party dependency being offline.

Can I get notified when Freshdesk goes down?

Yes. Use the subscribe form above to enter your email address. Uptrue will send you an alert the moment Freshdesk goes down and again when it recovers. It is completely free and you can unsubscribe at any time.

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This page shows automated checks from Uptrue's monitoring infrastructure. Status may not reflect your local experience. Results are provided for informational purposes only. Uptrue is not affiliated with Freshdesk.